Yvonne A. Jones

Yvonne A Jones is your Customer Relationship Specialist| Online Marketing Strategist. She is a Certified Professional Speaker and Business Mentor who mentors small business owners and highly-motivated entrepreneurs on how to use Online Marketing and Social Media Marketing to attract customers, and retain them by using Customer Relationship Marketing strategies so they become loyal customers and raving fans. Yvonne helps you to bring your offline business online. Yvonne spent over 35 years in Banking, Human Resources and Administration, and combines that experience with owning three businesses, including an “S” Corporation which provided Inbound Callers with one-time resolution, before moving to Online Marketing in 2008. She’s an avid Blogger who has written over 400 articles and blog posts, multiple e-books, and published on Kindle. She is a Founding and Lifetime Member of Women’s Prosperity Network, and Co-Chapter Leader of the Jamaica Chapter. She was listed on HuffingtonPost.com as one of the “Top 100 Most Social Customer Service Pros on Twitter.” And on LinkedIn as one of the “Top 100 Women to Connect with on LinkedIn.” Yvonne returned to live in Jamaica in 2015 after spending 26 years in the United States. She is married with three daughters, three sons-in-law, and 3 delightful grand-children. Her burning desire is to mentor and empower others to succeed on their own terms.
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Recent Posts

Guest Post: Easy Strategies to Develop Relationships with Your Customers

Posted on March 11, 2016 by Yvonne A. JonesComments

 

Who is Your Customer?

‘Who is your customer?’ may seem like a strange question to a business owner. But, do you really know who your customers are? If you have been in business for any length of time you may easily conclude that your customer is the person who buys from you, and you would not be wrong, but it would be an incomplete answer.

In today’s social world, it has become more important to avoid generalizations and get to know your customers on an individual basis so that you can meet their expectations and satisfy their needs. Granted, this can be done much more effectively by small businesses, yet large organizations can put customer relationship management (CRM) systems in place that help them identify their customers.

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Topics: Customer Experience

Customer Experience Update