Turn customer survey data into actionable results.
Everyone’s entitled to an opinion, right? But are you missing out on customer observations and suggestions that can improve your store performance?
ICC/Decision Services conducts detailed IVR and web-based customer satisfaction surveys that provide in-depth voice-of-customer responses. We then help turn those survey findings into coaching and training programs that improve the way your business performs – all across your retail chain.
Realize the benefits of customer survey data.
- No one-size-fits-all solution from ICC/Decision Services. Our programs are customized to meet your specific needs.
- Our online reporting website gives you 24/7 snapshots of survey results for immediate feedback and analysis.
- Quarterly coaching calls help you and your management team gain maximum benefit from your customer data.
How do our programs work?
We start with your needs. Our market research professionals work with you to create a customer satisfaction survey that focuses on the key outcomes of your Customer Experience initiative. Customer survey invitations are delivered through POS receipts or extended directly to customers by store personnel. Customers then go online or call a toll-free number to participate in the survey.
All survey data collected undergoes extensive assurance verification and a rigorous two-stage analysis. It is reported on our website offering different administrative-level views of your results.
Contact us today for additional information
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