Drug Stores/ Pharmacies

May 28, 2009 by Nanette BrownComments

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The average age of the U.S. population is dramatically increasing, creating a "good news, bad news" scenario for retail drug stores and pharmacies. The good news is that the market for retail healthcare products is growing dramatically. The bad news is that this growth trend is attracting intense competition in the retail drug store/pharmacies industry.

So, how do you differentiate your store from the competition? Creating positive customer experiences for your customers can be a critical element in capturing and retaining customers in this market. ICC/Decision Services understands the competitive world of drug stores and pharmacies. We have extensive experience in helping leading drug stores and pharmacies optimize their customer experiences through our various programs such as mystery shopping, on-site audits and customer surveys.

Contact us today for additional information
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Topics: Industries

Written by: Nanette Brown

Executive Vice President and General Manager, Nanette continues to instill her passion for excellence across the organization, guiding the measurement, management and improvement of our clients’ customer experience.


Customer Experience Update