Amazon CEO Jeff Bezos Highlights The Customer-Centric Retail Strategy

Posted by December 5, 2013 by Nanette BrownComments

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Topics: Customer Experience, Blog, Brand Experience

Great Customer Experience Still Rooted in Consistent In-Store Service

Posted by December 3, 2013 by Roy AtkinsonComments

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Topics: Customer Satisfaction, Blog, Top CX Experts, In-Store Marketing

ICC/Decision Services Announces New Relationship with Legendary Men’s Shirt-Maker, Turnbull & Asser

Posted by November 26, 2013 by Kevin LeiferComments

ICC/Decision Services, a premier customer experience management company, pleased to announce new client acquisition

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Topics: News

Customer Experience Insights November 2013

Posted by November 26, 2013 by Nanette BrownComments

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Topics: Customer Experience, Customer Satisfaction, Blog, In-Store Marketing

Embrace Showrooming With In-Store iBeacons

Posted by November 25, 2013 by David RichComments

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Topics: Customer Experience, Omnichannel, Blog, Showrooming, In-Store Marketing

Aligning In-Store Associates With Your Omnichannel Customer Experience Strategy

Posted by November 21, 2013 by David RichComments

Traditionally, the role of the in-store retail associate has primarily centered on driving sales first and foremost. While this is still the fundamental job of employees in retail settings, shifting customer expectations is leading to an expansion of what it means to be an effective representative of the company in the eyes of the customer.

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Topics: Customer Experience, Omnichannel, Blog, In-Store Marketing

Treat Each Inbound Contact As An Opportunity To Wow

Posted by November 19, 2013 by Greg MeyerComments

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Topics: Omnichannel, Customer Satisfaction, Blog, Top CX Experts

ICC/Decision Services Reveals Findings on Electronics Purchase Habits as Holiday Season Approaches

Posted by November 18, 2013 by Kevin LeiferComments

As retailers are set to approach Black Friday and subsequent holiday shopping, ICC/Decision Services is releasing the results of an insightful study on consumers’ decisions regarding electronics.

New York, NY (PRWEB) November 19, 2013

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Topics: News

Study Finds Consumers Prefer Buying Electronics In-Store Versus Online

Posted by November 15, 2013 by Nanette BrownComments

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Topics: Customer Experience, Research Study, Blog, In-Store Marketing

Phil Terry Describes New Book: Customers Included

Posted by November 13, 2013 by Phil TerryComments

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Topics: Customer Experience, Blog, Brand Experience, Top CX Experts