New Study Sheds Light On What Customers Want In A Shopping Experience

Posted on April 22, 2014 by Kevin LeiferComments

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Topics: Mystery Shopping, Customer Experience, Customer Satisfaction, Blog, In-Store Marketing

What Do Retailers With The Best Customer Experiences Have In Common?

Posted on April 17, 2014 by Nanette BrownComments

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Topics: Customer Experience, Customer Intercepts, Blog, Brand Experience

What Retailers Can Learn From Story’s Unique In-Store Strategy

Posted on April 10, 2014 by Kevin LeiferComments

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Topics: Mystery Shopping, Blog, Brand Experience, In-Store Marketing

Retail 101: What Stores Need To Know About Geofencing

Posted on April 8, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Blog, Brand Experience, In-Store Marketing

Future Retail: How Oculus Could Change The Shopping Experience

Posted on April 3, 2014 by David RichComments

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Topics: Customer Experience, Blog, Brand Experience, Showrooming

What’s A Bitcoin, And How Can Retailers Get Involved?

Posted on April 1, 2014 by Nanette BrownComments

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Topics: Customer Experience, Customer Satisfaction, Blog, Brand Experience

ICC/Decision Services Announces New Opportunity for Retailers

Posted on March 27, 2014 by Kevin LeiferComments

Top customer experience management company now offering customized consultation to help retailers better attract and retain customers

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Topics: News

How Retailers Can Better Understand Net Promoter Score In 2014

Posted on March 27, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Customer Satisfaction, Blog

How Retailers Can Use Customer Feedback Data To Improve Store Layout

Posted on March 25, 2014 by Nanette BrownComments

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Topics: Mystery Shopping, Customer Experience, Customer Intercepts, Blog, In-Store Marketing

3 Top Retail Trends You Can Act On Today

Posted on March 20, 2014 by David RichComments

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Topics: Customer Experience, Blog, In-Store Marketing

How Retailers Can Drive Growth With Experience-First Marketing

Posted on March 18, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Blog, In-Store Marketing

How Retailers Can Take A Lesson From Warby Parker’s Service Strategy

Posted on March 13, 2014 by David RichComments

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Topics: Customer Experience, Omnichannel, Blog, Brand Experience

What Does “Mobile First” Really Mean For Retailers, Anyway?

Posted on March 11, 2014 by David RichComments

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Topics: Customer Experience, Omnichannel, Blog, In-Store Marketing

How Retailers Can Inspire A Committed And Passionate Workforce

Posted on March 5, 2014 by Nanette BrownComments

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Topics: Customer Experience, Blog, In-Store Marketing

How Problem Solving Can Enhance Your Suggestive Selling Strategy

Posted on March 3, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Blog, In-Store Marketing

Customer Experience Update