ICC/Decision Services, a premier customer experience management company, pleased to announce new client acquisition
Traditionally, the role of the in-store retail associate has primarily centered on driving sales first and foremost. While this is still the fundamental job of employees in retail settings, shifting customer expectations is leading to an expansion of what it means to be an effective representative of the company in the eyes of the customer.
As retailers are set to approach Black Friday and subsequent holiday shopping, ICC/Decision Services is releasing the results of an insightful study on consumers’ decisions regarding electronics.
New York, NY (PRWEB) November 19, 2013