Mobile Applications Can Do More for a Retailer

Posted on July 23, 2010 by myadminComments

Shoppers are on the move, and they're taking their mobile phones with them.

Forbes Insights published a study that surveyed leading U.S. retailers' use of mobile applications in enhancing consumer's shopping experiences. Researchers discovered many retailers--almost fifty percent--are hoping to capture first-mover advantage as their customers go mobile. The levels of sophistication in mobile design and application vary depending on the retailer and its goals. For many, the mobile features are a scaled-back version of their website. Others have ventured into offering transaction-based and customer-oriented applications that use powerful GPS technology to pinpoint an individual customer's needs.

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Topics: Mystery Shopping

Using Storytelling to Keep the Customer Coming Back to the Store

Posted on July 21, 2010 by myadminComments

When people's time is precious and transportation costs are high, retailers can't rely on the thinking that if they build stores, people will come. Instead, retailers must offer more than just a physical space that stocks merchandise. They need to entertain, educate and engage consumers to bring them to the store and make them never want to leave.

PSFK advised retailers to think of all store locations as flagship stores and treat customer visits as opportunities to tell the story of the brand. Disney stores executed this idea by remodeling their stores to become a family entertainment hub where kids can interact and play with the merchandise. The New England grocery chain Stew Leonard's organized their stores by stocking merchandise needed for certain occasions together, such as a barbecue or birthday party. Customers then buy items for an experience and possibly pick up a few things they didn't think they needed, like birthday hats or corn on the cob holders. Stew Leonard's stores also have animatronic farm animals kids can play with, flat screens that show feeds of their own daily cows and bountiful offerings of free samples.

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Topics: Customer Experience

Using Technology to Get Consumers to the Store

Posted on July 19, 2010 by myadminComments

No one doubts the claim that the Internet and rise in mobile technology hasn't transformed the retail industry. It's the thought that people are no longer making trips to the stores that should be up for debate. The truth is that people still shop in stores. Technology is used to get them there and to make their experience more enjoyable so they keep coming back.

PSFK highlighted some great ideas of how retailers can leverage technology and drive consumers to their stores. For certain retailers, it may be helpful for the customer if they post wait times, store maps and inventory lists on their website. Google has launched an initiative to begin posting pictures of the insides of places on Google maps. Retailers can set up an appointment with Google photographers to get their interior shot and added to the Google places site. In the meantime, stores can post updated interior photos themselves and even set up a web cam so customers can watch a live stream of the store's activity any time they want. This way, customers can time their visits based on whether they think the photos and videos show it's a good time for them to shop.

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Topics: Customer Experience

The Future of Retail is Still the Store

Posted on July 16, 2010 by myadminComments

According to a recent study by the U.S. Census Bureau, the majority of sales still come from in-store purchases. Certain categories, such as books, clothing and electronics, see high percentages of e-commerce sales, but the overall message for retailers remains the same before the rise of the Internet: attention to the physical store should be a top priority in an effort to attract and keep customers.

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Topics: Customer Experience

Wal-Mart™s Project Impact has a Positive Impact on Sales

Posted on July 14, 2010 by myadminComments

Wal-Mart remains the worlds™ largest retailer, even after cutting back on the amount of items stocked on its shelves.

The retailer that boasted more than $400 billion in store revenues in 2009 launched a store remodeling initiative named Project Impact in an effort to boost efficiency and sales. The project started in 2008 and is on track to have reached about 32 percent of its stores by the end of 2010. Forbes reports that the remaining stores should be remodeled by 2014.

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Topics: Customer Experience

It Pays to Have Good Customer Service

Posted on July 9, 2010 by myadminComments

The American Express Global Customer Service Barometer reveals 61 percent of 1,000 American consumers surveyed value quality customer service amid economic instability and will spend 9 percent more at a retailer that offers it.

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Topics: Customer Experience

It's a Woman's Retail World According to One Expert

Posted on July 7, 2010 by myadminComments

Retail guru Paco Underhill cares about what women want so much so that he wrote an entire book on the topic. What Women Want: The Global Marketplace Turns Female Friendly tells a story of how smart businesses are changing to fit the needs of women, a growing group that often already makes up more than half of their customers.

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Topics: Customer Experience

ICC President & CEO David Rich to Speak at In-Store Marketing Summit

Posted on April 16, 2010 by myadminComments

David Rich, President & CEO of ICC/Decision Services, will speak at the sold out In-Store Marketing Summit next week. Appearing with Jim Fuqua, Director of In-Store Experience at SUPERVALU, David & Jim will look at how to measure and impact the true ROI of every program; and how to engage and delight shoppers (and retail partners) every time. Want to know how are you "measuring up" when it comes to executing in-store demos and retail events and who is best in class? David will show examples of who is excelling and who is falling short and why; and will share recent analytics commissioned by ICC/Decision Services exclusively for the In-Store Marketing Institute measuring the in-store experience over a 90-day period in supermarket and mass merchant channels nationwide.

The In-Store Marketing Summit is the premier educational conference for agencies, CPGs, retailers and P-O-P producers looking to improve their retail marketing strategy.

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Topics: News

Pret A Manger...They Get It...Few Others Do

Posted on April 15, 2010 by myadminComments

"My name is Evan Georges. I am the Manager at this Pret Shop."

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Topics: Blog

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Posted on March 20, 2010 by myadminComments

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Topics: Testimonials