Restaurants

Posted by May 28, 2009 by myadminComments

ICC/Decision Services recognizes that positive customer experiences in the restaurant industry can make or break a restaurant brand. Our customer experience programs such as on-site audits and customer surveys are designed to help your frontline staff consistently deliver the positive experiences that have made your brand so successful in the first place. Our highly trained auditors are focused on evaluating every aspect of what makes your planned customer experience successful. We closely monitor the results that our auditors report to insure that we are providing timely, accurate and detailed information to our clients.

Quick Service Restaurants
Casual Dining Restaurants
Fast Casual Restaurants

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Topics: Industries

Banking & Finance

Posted by May 28, 2009 by myadminComments

Customer service is as critical as accuracy in creating positive customer experiences in the banking and finance industry. But how do you know what kind of experiences you are offering without an accurate form of measurement? ICC/Decision Services highly trained team of banking and finance auditors will capture actual in-branch customer experiences for walk-in and drive-thru service transactions, so you will learn exactly how you can improve. We closely monitor the results that our mystery shoppers/auditors report to insure that we are providing timely, accurate and detailed information to our banking and finance clients.

Our banking and finance customer experience programs include proprietary online custom reporting that will deliver performance results across your entire branch network. Reports are available in real time with 24/7 access. ICC/Decision Services customer experience and satisfaction experts will help you optimize your customer experiences so that your customers are delighted and your goals are exceeded.

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Topics: Industries

Brand & Agency

Posted by May 28, 2009 by myadminComments

Your brand is perhaps your most valuable commodity, and you've likely made a significant investment in promotional events to maintain that commodity. Product positioning, demonstrations, event management and merchandising visibility are critical elements in creating successful brand promotional campaigns. ICC/Decision Services has over 31 years experience in helping consumer packaged groups (CPG) companies monitor the performance of their in-store merchandising, demos and promotional programs.

We help our clients maximize the dollars spent on their campaigns and measure the results. Our consumer experience and consumer satisfaction experts can provide an assessment of the effectiveness of the event along with actual customer feedback through our brand audit programs. We understand the highly complex and multifaceted world of the Consumer Packaged Goods (CPG) Industry. From point of purchase displays, shelf positioning, in-store demos, experiential and event marketing and retailtainment to monitoring the competitive landscape, our brand auditors will help you confirm that your events are being executed as planned through our brand audits.

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Topics: Industries

Compliance: Alcohol & Tobacco

Posted by May 28, 2009 by myadminComments

In today's competitive market, retailers can not risk the heavy fines or forced store closings that can follow the sale of alcohol and tobacco products to underage consumers. ICC/Decision Services minimizes that risk. Our highly trained compliance auditors ensure that your remote store locations comply with local and state regulations in the sale of alcohol and tobacco products, so you save money and your business remains secure.

Our alcohol and tobacco compliance audit programs include proprietary online custom reporting that delivers data from your entire retail store network. And you can collect the data on your schedule. View compliance reports real time, 24/7, and learn immediately if an issue arises via our emergency hotline or triggered e-mail notices. Our customer experience and satisfaction experts will keep your stores in compliance and your business protected.

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Topics: Industries

Drug Stores/ Pharmacies

Posted by May 28, 2009 by myadminComments

The average age of the U.S. population is dramatically increasing, creating a "good news, bad news" scenario for retail drug stores and pharmacies. The good news is that the market for retail healthcare products is growing dramatically. The bad news is that this growth trend is attracting intense competition in the retail drug store/pharmacies industry.

So, how do you differentiate your store from the competition? Creating positive customer experiences for your customers can be a critical element in capturing and retaining customers in this market. ICC/Decision Services understands the competitive world of drug stores and pharmacies. We have extensive experience in helping leading drug stores and pharmacies optimize their customer experiences through our various programs such as mystery shopping, on-site audits and customer surveys.

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Topics: Industries

Fitness

Posted by May 28, 2009 by myadminComments

As a fitness industry professional, you know your customers want a fitness club experience that makes them feel familiar and comfortable. Your facility and frontline staff are critical in delivering that positive customer experience for your brand promise. ICC/Decision Services brings over 31 years of experience helping fitness club retailers like you optimize their customer experience through programs such as on-site audits and customer surveys. We understand the highly complex and multifaceted world of the fitness business.

From the moment a customer enters your facility to the moment they leave, your staff is creating an impression on their minds. Our highly trained team of auditors will record the performance of frontline staff to ensure that every component of the customer experience conforms to your brand promise.

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Topics: Industries

Gasoline & Convenience Stores

Posted by May 28, 2009 by myadminComments

ICC/Decision Services understands the importance of creating positive customer experiences in the downstream retail petroleum and convenience store marketplace. Our mystery shoppers and auditors are highly trained to recognize and assess the critical components that provide these unique experiences to ensure that your facilities, signage, pump operations, product mix, pricing and frontline staff deliver on your overall brand promise.

ICC/Decision Services helps our clients carve out a differentiated competitive advantage by developing programs such as mystery shopping, on-site audits and customer feedback surveys. Our customer experience programs help yield positive customer experiences within each store and across your entire network of gasoline and convenience stores.

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Topics: Industries

Government

Posted by May 28, 2009 by myadminComments

Creating positive customer experiences is increasingly critical for federal, state and local government agencies as they aim to meet the expectations of their tax-paying citizens. Your customers want every experience with the government to be a pleasant one. We help you get there. The ICC/Decision Services team of highly trained auditors will capture all the performance metrics of actual customer experiences with your agency so you learn where you can improve, and where you're already succeeding. We closely monitor the results that our auditors report to insure that we are providing timely, accurate and detailed information to our clients.

Our customer experience programs include proprietary online custom reporting that will deliver performance results across an agency's entire network of locations. Reports are available in real time with 24/7 access. ICC/Decision Services customer experience and customer satisfaction experts will help your government agency service provider optimize performance.

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Topics: Industries

Hospitality

Posted by May 28, 2009 by myadminComments

The hospitality business has become more and more competitive, intensifying the need to provide positive guest experiences to create loyal guests who stay more often and grow sales revenues. ICC Decision Services understands the complex world of the hospitality industry and what it takes to create positive guest experiences in all segments in the marketplace. Our customer experience programs such as on-site audits and customer surveys are designed to help your frontline staff consistently deliver those positive experiences that have made your brand so successful in the first place. ICC Decision Services team of highly trained auditors audit every aspect of the guest experience, including valet parking, check-in, room conditions, hotel staff, restaurant, room service and to check out, to make sure your hotel brand is performing to your planned expectations.

Contact us today for additional information
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Topics: Industries

Retail

Posted by May 28, 2009 by myadminComments

What your customers experience in your stores can make or break your brand and your business. ICC/Decision Services has been helping apparel and accessories retailers like you optimize their customer experience management programs for 31 years through tools such as mystery shopping, on-site audits and customer surveys.

We understand the apparel and accessories retail market; it is part of our DNA! And over the years, we have seen more and more how critical the customer experience is to the bottom line. From the moment a customer steps into your store to the moment they leave, your staff is creating an impression on their minds. Our highly trained team of mystery shoppers and auditors will record the performance of frontline staff to ensure that every component of the customer experience conforms to your brand promise. We closely monitor the results that our mystery shoppers/auditors report to insure that we are providing timely, accurate and detailed information to our clients.

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Topics: Industries