Today's healthcare consumers have dramatically changed the service expectations of their healthcare professionals. With increased consumer choice comes an expectation for a positive customer experience that includes both quality healthcare and quality customer service. These new expectations can make or break your practice. ICC/Decision Services' highly trained team of healthcare auditors will capture all the performance metrics of actual in-office/hospital/network patient experiences. We closely monitor the results that our healthcare auditors report to insure that we are providing timely, accurate and detailed information to our clients.
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