As a fitness industry professional, you know your customers want a fitness club experience that makes them feel familiar and comfortable. Your facility and frontline staff are critical in delivering that positive customer experience for your brand promise. ICC/Decision Services brings over 31 years of experience helping fitness club retailers like you optimize their customer experience through programs such as on-site audits and customer surveys. We understand the highly complex and multifaceted world of the fitness business.
From the moment a customer enters your facility to the moment they leave, your staff is creating an impression on their minds. Our highly trained team of auditors will record the performance of frontline staff to ensure that every component of the customer experience conforms to your brand promise.