5 Reasons Shoppers Still Choose Brick and Mortar

Posted by July 1, 2014 by Kevin LeiferComments

A recent study by AT Kearney concluded that although today’s customers spend almost 40% of their shopping time in channels other than brick-and-mortar, they still purchase the majority of their goods and services in person.

Why? Simply put, physical stores meet certain customer needs and create experiences that online channels cannot:

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Topics: Customer Experience, Blog, In-Store Marketing

Future Retail: How MemoryMirror Changes The Retail Shopping Experience

Posted by June 25, 2014 by David RichComments

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Topics: Mystery Shopping, Customer Experience, Blog, In-Store Marketing

3 Digital Payments Trends Retailers Need To Know About

Posted by June 24, 2014 by Nanette BrownComments

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Topics: Customer Experience, Blog, Brand Experience

3 Interactive Technologies That Will Enhance Your Customer Experience

Posted by June 23, 2014 by David RichComments

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Topics: Customer Experience, Blog, Brand Experience, In-Store Marketing

Top 3 Social Networks For Converting Online Shoppers Into In-Store Shoppers

Posted by June 17, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Blog, Brand Experience, In-Store Marketing

How To Make Suggestive Selling A Part Of Your Customer Service Strategy

Posted by June 12, 2014 by Nanette BrownComments

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Topics: Customer Experience, Customer Satisfaction, Blog, Brand Experience

3 Ways to Recover From Customer Experience Mistakes

Posted by June 5, 2014 by Kevin LeiferComments

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Topics: Mystery Shopping, Customer Experience, Blog, Brand Experience

3 Benefits of Retail Customer Journey Mapping

Posted by June 4, 2014 by David RichComments

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Topics: Customer Experience, Blog, Journey Mapping

4 Frequently Asked Questions About Customer Experience Programs

Posted by May 29, 2014 by Kevin LeiferComments

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Topics: Mystery Shopping, Customer Experience, Customer Satisfaction, Blog

5 Helpful Customer Experience Resources To Start Following Today

Posted by May 22, 2014 by Nanette BrownComments

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Topics: Customer Experience, Blog, In-Store Marketing