New Study Sheds Light On What Customers Want In A Shopping Experience

Posted on April 22, 2014 by Kevin LeiferComments

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Topics: Mystery Shopping, Customer Experience, Customer Satisfaction, Blog, In-Store Marketing

What Do Retailers With The Best Customer Experiences Have In Common?

Posted on April 17, 2014 by Nanette BrownComments

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Topics: Customer Experience, Customer Intercepts, Blog, Brand Experience

How Retailers Can Enhance CSAT With Mystery Shopping And Customer Intercept Programs

Posted on April 15, 2014 by Nanette BrownComments

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Topics: Mystery Shopping, Customer Satisfaction, Customer Intercepts, Blog

What Retailers Can Learn From Story’s Unique In-Store Strategy

Posted on April 10, 2014 by Kevin LeiferComments

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Topics: Mystery Shopping, Blog, Brand Experience, In-Store Marketing

Retail 101: What Stores Need To Know About Geofencing

Posted on April 8, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Blog, Brand Experience, In-Store Marketing

Future Retail: How Oculus Could Change The Shopping Experience

Posted on April 3, 2014 by David RichComments

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Topics: Customer Experience, Blog, Brand Experience, Showrooming

What’s A Bitcoin, And How Can Retailers Get Involved?

Posted on April 1, 2014 by Nanette BrownComments

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Topics: Customer Experience, Customer Satisfaction, Blog, Brand Experience

ICC/Decision Services Announces New Opportunity for Retailers

Posted on March 27, 2014 by Kevin LeiferComments

Top customer experience management company now offering customized consultation to help retailers better attract and retain customers

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Topics: News

How Retailers Can Better Understand Net Promoter Score In 2014

Posted on March 27, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Customer Satisfaction, Blog

ICC/Decision Services Announces Availability of Complimentary Journey Mapping Session

Posted on March 26, 2014 by Kevin LeiferComments

Top customer experience management company now offering customized consultation to help retailers better attract and retain customers

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Topics: News