3 Ways Retailers Can Create a Passionate Workforce

Posted by January 27, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Customer Satisfaction, Blog

ICC/Decision Services Offering Complimentary Trial Options to Improve Retailer Profitability

Posted by January 23, 2014 by Kevin LeiferComments

Retailers now have the opportunity to take advantage of free trials of popular customer experience management services.

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Topics: News

New Statistics Show Drop In Showrooming – Learn How Retailers Are Doing It

Posted by January 22, 2014 by Nanette BrownComments

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Topics: Customer Experience, Customer Intercepts, Blog, Showrooming, In-Store Marketing

Super Shoppers Give Retailers Enhanced Mystery Shopping Opportunity

Posted by January 20, 2014 by David RichComments

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Topics: Mystery Shopping, Customer Experience, Blog, Brand Experience

ICC/Decision Services Survey Provides Insight into Consumers’ Grocery Store Purchases

Posted by January 15, 2014 by Kevin LeiferComments

New findings shed light onto why and how consumers make purchasing decisions in terms of deli and prepared foods, giving grocers key information about untapped revenue opportunities.

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Topics: News

Deli/Prepared Foods Shopping Study Shows Growth Opportunity For Grocers

Posted by January 15, 2014 by Nanette BrownComments

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Topics: Customer Experience, Research Study, Blog, Resources, In-Store Marketing

4 Tips You Can Use To Make Suggestive Selling Work Today

Posted by January 13, 2014 by Nanette BrownComments

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Topics: Customer Experience, Blog, Brand Experience, In-Store Marketing

Creating An Engaging Path For In-Store Employees

Posted by January 8, 2014 by Conor NeillComments

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Topics: Customer Experience, Blog, Top CX Experts, In-Store Marketing

One Sure-Fire Way To Lose The Battle Against Showrooming

Posted by January 6, 2014 by Kevin LeiferComments

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Topics: Customer Experience, Blog, Showrooming, In-Store Marketing

Using Retail Innovation To Avoid The Race To The Bottom

Posted by December 22, 2013 by Nanette BrownComments

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Topics: Customer Experience, Blog, In-Store Marketing