May 28, 2009 by Nanette BrownComments

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ICC/Decision Services recognizes that positive customer experiences in the restaurant industry can make or break a restaurant brand. Our customer experience programs such as on-site audits and customer surveys are designed to help your frontline staff consistently deliver the positive experiences that have made your brand so successful in the first place. Our highly trained auditors are focused on evaluating every aspect of what makes your planned customer experience successful. We closely monitor the results that our auditors report to insure that we are providing timely, accurate and detailed information to our clients.

Quick Service Restaurants
Casual Dining Restaurants
Fast Casual Restaurants

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Topics: Industries

Written by: Nanette Brown

Executive Vice President and General Manager, Nanette continues to instill her passion for excellence across the organization, guiding the measurement, management and improvement of our clients’ customer experience.


Customer Experience Update