Terry Vavra To Link Customer Feedback With Profits

January 14, 2009 by Nanette BrownComments

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Industry Expert to Serve as Keynote Speaker at Linkage Strategies Conference. Most organizations collect customer feedback, but then miss a critical step that could transform that feedback into higher profits. What's that missing piece?

Terry Vavra of ICC Decision Services, the leading provider of customer experience management services, will answer that question as a keynote speaker at the 13th annual Linkage Strategies Conference.

Vavra, a team member of ICC/Decision Services, a company focused on measuring customer experiences, and turning the measurements into results. Vavra, an expert in transforming loyal customers into the kind of delighted consumers who increase profitability, joins an impressive cast of speakers at the conference, taking place March 9-11, 2009.

For more information about the Linkage Strategies Conference, visit www.iirusa.com/linkage.

Topics: News

Written by: Nanette Brown

Executive Vice President and General Manager, Nanette continues to instill her passion for excellence across the organization, guiding the measurement, management and improvement of our clients’ customer experience.


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